What if I run out of minutes or text messages?
If you run out of minutes or text messages in your plan, unfortunately, you will not be able to make or receive any more calls and you will not be able to send or receive any more texts. Please upgrade to one of our Unlimited Talk and Text plans.
What if I run out of data (MBs)?
The Automatic Top-Up feature, allows you to continue using your device, even when you have run out of data from your plan. You will incur a Top-Up charge of $20.00 when you reach your data limit. This puts $20 in credit onto your account and can be used towards data usage that exceeds your plan limit.
As you exceed your data plan limit, credit is deducted from your account, at your Additional Data Rate.
What is my additional data rate?
Your additional data rate will vary based on the plan you have signed up for.
$0.025/MB on Free plan
$0.02/MB on Paid plan
If you are on the free plan, $20 in Top Up credit gives you about 800 additional MBs of data.
If you are on an upgraded plan, $20 in Top Up credit gives you about 1000 additional MBs of data.
Credit can be used to cover data usage that goes beyond your data plan limit, but it cannot be used towards your monthly plan charge or any other service charges. Click here to learn more about Account Credit.
Keep in mind, we limit each account to seven top-ups per month. You can turn Top Ups off at any time. Click here to learn how.
What happens when you disable top-ups?
If you disable the Automatic Top-Up feature, your account will be suspended when you run out of data. You must sign up for the FreedomPop Safety Mode service to disable the Automatic Top-Up feature. Click here to learn more about the Safety Mode service.
Additionally, you can sign up for the FreedomPop Usage Alerts service from the Services section of our website, to receive text message alerts whenever you are approaching your data plan limit.