This information applies to Premium SIM cards
We will ship your Premium SIM card within 48 hours. Please allow up to 10 business days to receive your SIM card once it has shipped. Your plan is not active until you receive your SIM card in the mail and activate it at freedompop.com/activate.
This information applies to older, Legacy SIM cards
At this time we are not selling new Legacy (VoIP) SIM cards from our website. If you are interested in placing an order for a new product, please consider purchasing our new Premium SIM cards with native cellular voice service. Click here to make a purchase!
Check your Order Status
You can check your order status by clicking on the link that was sent to you in your order confirmation email. You can also view your order status by logging into your FreedomPop Account, at my.freedompop.com. If your device has not yet shipped out, you will only be able to see your order status when you log in. Once your device ships, you will be able to see your plan and service information.
Shipping can take up to 10 business days
In some rare cases, orders may take up to 10 business days to ship from our warehouse. We're a small company trying to do very big things! We work with several suppliers to provide you with the absolute best value in mobile. This sometimes means slightly longer processing times. However, you can sleep well knowing that you've gotten the absolute best price!
However, SIM card shipments are delivered within 10 business days after they have been shipped. If you do not receive your SIM Card within 10 business days after it ships, contact us for additional information.
Your SIM card is activated when it is shipped
Your account is fully activated when it ships out. Until then, you'll have limited access to account information and won't be able to make changes to your plan.
After your SIM card ships and it is activated, you'll be able to see and manage your plan when you login at my.freedompop.com.