***This only applies if your SIM card number begins with 89011***
Sign up for the Visual Voicemail service
Sign up for Visual Voicemail my.freedompop.com
Step 1: Log in at my.freedompop.com.
Step 2: Click on the Services tab.
Step 3: Click on the Visual Voicemail service.
Sign up for Visual Voicemail on an Android phone
Step 1: On your phone, open the FreedomPop Messaging application.
Step 2: Switch to the tab, located on the far right, to open the voicemail section.
Step 3: Agree to the Visual Voicemail service, for $2.49, when prompted.
Sign up for Visual Voicemail on an iPhone
Step 1: On your phone, open the FreedomPop Calling application.
Step 2: Tap the icon at the bottom, on the far right to open the voicemail section.
Step 3: When prompted, sign up for the Visual Voicemail service for $2.49.
Turn Power Saving Mode off
This step only applies to Android phones. If you have an iPhone, click here to skip to the next step.
If your phone is running Android 6.0, or a more recent operating system, you should whitelist the FreedomPop Voicemail application. When your phone's battery percentage gets low, it will go into Power Saving mode. When this happens, a lot of applications are disabled to conserve power. Unfortunately, when the Visual Voicemail application is disabled, you will not be able to receive voicemails.
If you whitelist the application, it will not be disabled, even if your phone goes into Power Saving mode. These steps may vary depending on the type of phone you have (for example, steps on a Samsung phone may be different from steps on an LG phone.
Step 1: Open the Settings application on your phone.
Step 2: Open the Performance Management Settings.
Step 3: Tap on Battery.
Step 4: Tap on Optimize.
Step 5: Here you can select the applications that you want to remain active, despite Power Saving mode.
Step 6: Select FreedomPop Voicemail.
Restart the FreedomPop Messaging application
Steps for Android devices
Step 1: Go to Settings on your Android phone.
Step 2: Tap on Applications.
Step 3: Find the FreedomPop Messaging application and tap on it.
Step 4: Tap on Force Stop.
Step 5: Then tap on Clear Data.
Step 6: Go back to your phone's home screen.
Step 7: Open the FreedomPop Messaging application and sign in.
Steps for iPhone devices
Step 1: Lightly tap on the FreedomPop Calling application until you see all of the apps shake and an 'x' appears next to the application icon.
Step 2: Tap on the 'x' so the application is uninstalled.
Step 3: Tap OK to confirm the uninstall.
Step 4: After the application is removed from your phone, you have to download it again.
Step 5: Tap on the App Store icon.
Step 6: Search for "FreedomPop".
Step 7: Install the FreedomPop Calling application.
Step 8: After the download is complete, tap OPEN to open the FreedomPop Calling application.
Step 9: Log into your FreedomPop account.
If the problem continues
If you are still having problems receiving voicemail messages, after completing all of the above steps, please visit our How to contact FreedomPop article, to learn how to get in touch with a FreedomPop representative.