Credit on your account can be used towards data that exceeds your plan limit. It cannot be used towards your monthly plan or service bill. FreedomPop credit becomes inactive if not used within 30 days - but you can easily re-activate this credit at no cost. Click here to learn how to reactivate expired credit.
If the Automatic Top Up feature is turned ON, FreedomPop adds credit to your account every time you exceed your limit. If the Automatic Top Up feature is turned OFF, you will be suspended when you reach your limit, and you will have to add credit manually. Click here to learn more about the Automatic Top Up feature.
To learn how to add credit to your account manually, continue reading.
How to add credit to your account:
Step 1) Login at my.freedompop.com.
Step 2) Click on the Billing tab.
Step 3) Click on Account Credit & Top Up Settings.
Step 4) From here you can add credit in $10 increments ($10, $20, $30, etc.).
If you have any additional questions, click here to learn how to get in touch with us.
Account credit expires
FreedomPop credit becomes inactive if not used within 30 days - but you can easily re-activate this credit at no cost.
Step 1: Log into your account at my.freedompop.com.
Step 2: Click on Billing, from the blue navigation buttons at the top of the page.
Step 3: Click on the Credit Balance tab.
Step 4: Scroll down to the bottom of the page, until you see a sentence that says "Your credit balance has expired. Activate Credit."
Step 5: Click "Activate Credit" to reactivate the expired credit on your account.
If you have any additional questions about how to navigate your account, please click here to learn how to get in touch with a FreedomPop representative.