This information applies to the Premium SIM card
The serial number on your SIM card (called the ICCID number) begins with 89014
Transfer your phone number over from another wireless carrier during the activation process. After you enter your SIM card's ICCID number on the activation page, freedompop.com/activate, you'll get the opportunity to enter the Account number and PIN number belonging to your old phone carrier.
You must port your number in during activation. The number cannot be transferred at a later time.
Coming from an older FreedomPop SIM card with VoIP technology? Use the transfer and activation process at freedompop.com/upgrade instead.
Coming from another wireless carrier? Check the list below for help with your account number and PIN. If you don't see your wireless carrier in the list below, contact your previous carrier's customer service department to find out what your Account number and PIN number is.
Click here for more information on the phone number transfer process.
This information applies to the Legacy SIM card
The serial number on your SIM card (called the ICCID number) begins with 89011
There is a one time $9.99 fee for porting your number in from another carrier. You will need the Account Number, and the PIN number, from your previous carrier. Unless otherwise specified below, contact your previous carrier's customer service department, to make sure you have the correct Account Number and PIN.
First make sure you have selected a FreedomPop number first. We provide you with a number for free. Even if you plan to port your existing number over to your FreedomPop account, you will need to select a FreedomPop free phone number temporarily.
Next, go to the My Account tab. Select Phone Number from the list and click on Transfer Existing Number and enter your information.
For a more detailed look at the porting process, please click here to read our article and watch our video tutorial. Below is a list of carriers you can port from:
Your Account # is not your phone number. Contact customer service if you do not remember it. Your PIN is the one used for online login.
Your Account # is your member number. Your PIN is 0000.
Your Account # is your SIM's ICCID number. Your PIN is the last four digits of your ICCID.
Your ten digit phone number (with "1" in front, so 11 digits total) is your Account #. Contact T-Mobile customer service to set your PIN.
TracFone or Net10
Your device's MEID/IMEI number is your Account #. The last four digits of your phone number is your PIN.