***This article only applies if your SIM card number begins with 89011.
If you purchased a Premium Voice SIM that starts with 89014 please click here.***
There is a one time $9.99 fee for porting your number in from another carrier. You will need the Account Number, and the PIN number, from your previous carrier. Unless otherwise specified below, please contact customer service for your previous carrier, to make sure you have the correct Account ID and PIN.
Below is a list of carriers you can port from. Click here for instructions on how to port your number.
Your Account # is not your phone number. Contact customer service if you do not remember it. Your PIN is the one used for online login.
Your Account # is your member number. Your PIN is 0000.
Your Account # is your SIM's ICCID number. Your PIN is the last four digits of your ICCID.
Your ten digit phone number (with "1" in front, so 11 digits total) is your Account #. Contact T-Mobile customer service to set your PIN.
TracFone or Net10
Your device's MEID/IMEI number is your Account #. The last four digits of your phone number is your PIN.
How to port your phone number
First make sure you have selected a FreedomPop number first. We provide you with a number for free. Even if you plan to port your existing number over to your FreedomPop account, you will need to select a FreedomPop free phone number temporarily.
Next, go to the My Account tab. Select Phone Number from the list and click on Transfer Existing Number and enter your information.
For a more detailed look at the porting process, please click here to read our article and watch our video tutorial.