***This only applies if your SIM card number begins with 89011***
Possible account problems
Log into your FreedomPop account with your email address and password. If you need help getting into your account, read our 'Log into your account' article. Your account status may become suspended for one of the following reasons:
Missing or failed payment
If you encounter this problem, when you log in to your account will see a red banner alert telling you your account has been temporarily suspended due to a billing error. Follow the link in the alert to update your Billing Information with a valid payment method.
After updating your billing information, it may take up to 30 minutes for the payment to push through. Once processed, your account will be reactivated and your account status will return to normal.
You've reached your calling or texting limit
To identify this problem, log into your account. On your account home page (titled Overview), you will see how many minutes and SMS (text) messages you have used, and how many you have left.
If you have Usage Alerts enabled, you will receive an alert notification when you are within 80% of your calling and texting limit. You can check current voice/text usage through the FreedomPop app. You can always upgrade your service plan if you are out of minutes or texts.
You've reached your data limit
When you reach your plan's data limit, you will either incur a Top Up charge or your account will be suspended.
You must have data available, even to make and receive calls/texts. To continue using your service you can enable the Auto Top-Up feature, or upgrade to a service plan with a higher data limit.
Your account may be in a 'Dormant' status
If your device has not been used for over 30 days, your account may become inactive. You can learn how to reactivate a dormant device by reading this article.
Rarely, there may be an issue on the backend that our developers need to fix. If you have completed all of the above steps but you are still having problems with your account, please click here, to learn how to get in touch with us.