404 or 'Popped Your Bubble' error messages
If you encounter an error message when you reach one of our webpages. Such as the 404 web page or the "Sorry! We Popped Your Bubble" web page, please consider the following suggestions.
These suggestions can be helpful if you haven't encountered one of these error messages, but you are having problems with our website in general.
Clear your browser history
Many times, simply clearing your browser history can resolve your problem. Watch the following video to see how to clear your history, on some of the most popular web browsers.
Safari starts at 0:10
Google Chrome starts at 0:33
Firefox starts at 1:04
Internet Explorer starts at 1:36
Log out of your FreedomPop account, and then log in again
Sometimes you have to restart your session by logging out of your account and then in again. To log out, click on your device in the top right corner of the screen. When the drop down pops up, select Logout.
To log in again, make sure you are on the my.freedompop.com home page. You will have to enter your account email address and password.
Try a different web browser
You may want to try a different browser than the one you are currently using. MacBook computers come with the Safari web browser preinstalled and Windows PCs come with Internet Explorer preinstalled. You would have to go to the Google Chrome or the FireFox website to download those web browsers.
Try again later
It's possible, the website is simply down for the time being. We apologize for any inconvenience, however if the above suggestions did not resolve the issue, please try to visit that page again after a few hours.
Contact Customer Support
If you're still having problems, and the webpage is not working for you, you can always contact customer support for assistance. Please click here to learn how to get in touch with us.