Getting 'Activation Step Required. Please contact customer support' error?
If you are getting this error message and you have a dual SIM phone, please make sure that our FreedomPop SIM card is inserted in the primary SIM slot. If this issue persists, please click here to learn how to get in touch with our customer support team, for further assistance.
What is a Dual SIM phone?
A Dual SIM phone is a smartphone device that allows the use of two different SIM cards at the same time. This means you can have a phone number and cell phone service from one provider (like FreedomPop), and a second phone number and service from a different provider, working on the same phone.
Does FreedomPop support Dual SIM phones?
FreedomPop app supports dual SIM devices by following the system settings for call preferences. Our application will route calls with the FreedomPop number if FP SIM is set as the preferred option for making calls. Incoming calls to FreedomPop number will be managed the same way as single SIM devices.
The phone still needs to be GSM unlocked running the required OS: Android 4.0+ or iOS 7.0+.
I have a dual SIM phone, how do I make calls?
To place calls using the FreedomPop app, you will have to set the FreedomPop SIM as the default calling SIM in your phone settings. Go to Settings --> SIM cards and set the preferred SIM for calls as the FreedomPop SIM
To place calls out of your non-FreedomPop SIM, you will have to set the non-FreedomPop SIM as the default calling SIM in your phone settings. Go to Settings --> SIM cards and set the preferred SIM for calls as the non-FreedomPop SIM
Ask me every time which SIM to make the call from
Unfortunately, we currently do not support that feature. Choosing "Always Ask" on outgoing calls from your phone settings, will lead to unexpected behavior by the FreedomPop Messaging app. Please always choose a default SIM for calling.