Check this first.
Do you have coverage? Visit freedompop.com/coverage, and make sure you will receive a signal in your area. Enter your full address for the most accurate results.
Is your account in Active status? Check your account for any billing suspension messages or errors. If you have a failed charge on your account, your account will be suspended until the failed charge goes through. Click here to log into your account and resolve any status issues.
Troubleshooting your iPhone
We can help resolve technical issues. Complete the following steps, don’t skip! Allow yourself 20 minutes or so to go through each step. Do you have an Android phone? Click here.
First
Did you activate your SIM card online at freedompop.com/activate? If you have started a phone number transfer, your device won’t work until that transfer is finalized.
Remember to cancel your old account after the transfer is complete.
Next
Insert your SIM card into a compatible phone. Our SIMs work with GSM unlocked phones and phones compatible with the AT&T network.
Then
Have you removed all old FreedomPop applications? The FreedomPop Free Talk and Text application is not needed for Premium SIM cards. In fact, having this application on your phone can cause problems with calling or texting. Before you delete the app, save any calling, text message or voicemail records you want to keep.
To remove the application, press and hold your finger over the FreedomPop application’s icon and wait for the app icon to start to jiggle. When the “X” appears, tap on it to remove the application from your phone.
Finally
You’ll receive a text message when your phone is registered and connected to the SIM card. You may receive an internet connection automatically, but if not, configure APN network (internet) settings manually.
Step 1: Connect to a WiFi network. This is important!
Step 2: Remove any old APN profiles on your phone. Tap on Settings.
Step 3: Tap on General, then scroll down until you see Profile.
Don’t see Profile? Your phone may not be compatible with the SIM card. Make sure you’re using a GSM unlocked or AT&T compatible phone.
Step 3: Tap on Profile. If you see any existing profiles there, tap on it, and then tap “Remove Profile”.
Now, get the FreedomPop Profile
Step 1: On your phone, go to the website freedompop.com/configure
Step 2: Tap on the DOWNLOAD CONFIGURATION PROFILE button.
Step 3: Now you must install the profile you have downloaded. Go back to your phone’s Settings.
Step 4: Make sure you’re on the Settings main screen and then tap on Profile Downloaded.
Step 5: Tap on Install and follow the instructions that appear.
Step 6: Wait about 10 minutes for all of the changes you’ve just made to go through.
Now you can use your phone to access the internet!
We can help resolve technical issues. Complete the following steps, don’t skip! Allow yourself 20 minutes or so to go through each step. Do you have an Android phone? Click here.
Check Coverage
Visit freedompop.com/coverage, and make sure you will receive a signal in your area. Enter your full address for the most accurate results.
Check Account Eligibility
Check your account for any billing suspension messages or errors. If you have a failed charge on your account, your account will be suspended until the failed charge goes through. Click here to learn more about suspended accounts.
If you've disabled Top Ups and reached your data limit, your account will become suspended. In this case you would not be able to use your device.
Any month that your usage is within 100mb of your monthly plan broadband capacity limit, or your account balance falls below $2 credit, your account will be charged using the primary payment method on your account. If you turn this Top Up feature off, when you come within 100MBs of your plan limit, your account will be suspended instead of charged.
Click here to learn more about reaching your data limit.
Application Requirements
The FreedomPop Messaging application is required for calling and texting to work. This application is compatible with phones running operating system 7.0, or more recent. If your device is running an older operating system, see if you can update it to the current version. Click here for more about updating your operating system.
If you'd like to know what version of the application you are currently running, tap on your phone's Settings application, then tap on General. Tap on About and look for the "Version" section.
Step 4: Visit freedompop.com/activate
Make sure your phone has been activated properly by entering your device's MEID number at http://ott.freedompop.com/activate. If you need help finding your MEID number, click here.
If your device was not fully activated, you will be asked to select a plan and put your credit card information on file. Complete these steps to activate your FreedomPop phone or SIM.
If your device was properly activated, you will get an error that tells you that your device has already been activated.
Configure APN network settings
Step 1: Turn your phone on and tap on the Safari web browser. To set up your phone, you can only use Safari.
Step 2: Tap the website bar at the top of the screen. Type in the website address http://ott.freedompop.com/iosapn.
Step 3: Tap on the Select Country button. Select your location (United States) from the list of options.
Step 4: Tap on Done after you have selected your location (United States).
Step 5: Tap on the Select Product button. Select your product (LTE SIM) from the list of options.
Step 6: Tap on Done after you have selected your FreedomPop product (LTE SIM).
Step 7: Now select, Create APN, to complete the APN configuration process.
Install / Update the FreedomPop Messaging application
Visit the app store on your phone, tap the search icon (find app sections towards the bottom of the application) and use the search bar to search for "FreedomPop Messaging". If you have not already downloaded this application, tap on INSTALL and wait for the application to download. This app is required for calling and texting to work.
If you have already downloaded the FreedomPop application, but need to update it to the latest version, tap the UPDATE button and wait for the update to download.
If you have already downloaded the FreedomPop Messaging application and you have the most up to date version of the application, you will simply see OPEN.
Make sure the application has the permissions it needs.
Step 1: Tap on your phone's Settings application.
Step 2: Scroll down until you see the FreedomPop app. Tap on it.
Step 3: Enable Contacts, Microphone and Background App Refresh.
Step 4: Tap on Photos.
Step 5: Select the Read and Write option. This will allow your application to access images and videos for MMS texting.
Step 6: Tap the back button.
Step 7: Tap on Notifications.
Step 8: Enable the notifications. This will allow you to receive an alert whenever you have an incoming call or text message.
Sync account data
Step 1: Reboot the phone (turn it off and then on again).
Step 2: Go to the FreedomPop Messaging app.
Step 3: Go to the Account section of the Messaging application.
Step 4: In the top right corner, tap on the circle icon to refresh the application.
You can now use the internet on your phone.
Still having problems? Uninstall and then reinstall the application.
Please Note! This can remove call history and old text messages, so only use this step as a last resort.
Step 1: Lightly lay your finger onto the Messaging application, on the home screen of your phone. If you press too hard, you may activate the phone's quick menu options.
Step 2: After a moment, apps will start to shake, and an X icon will appear next to the application icon. Tap the X to uninstall the application.
Step 3: Tap on 'Delete' to confirm the uninstallation.
Step 4: Now, open the App Store, and tap on the search section.
Step 5: Search for FreedomPop and tap the cloud icon to download the app once again.
Step 6: Tap OPEN once the application has downloaded, and go through all of the setup questions within the application. Make sure to grant permission to the application when it asks.