Busy Signal problem
If you have a CDMA (Sprint) phone on our network, and you have also signed up for Premium voice, you may encounter a busy signal when placing outgoing or receiving incoming calls, please contact us to complete a device re-sku.
Click here to learn how to send us a message. Make sure to put ‘Device RE-SKU’ in your email subject line.
Does this apply to me?
If you have an LTE SIM Card account, this information does not apply.
If you do not have both a CDMA phone, and the Premium Voice service, this information does not apply. Click here instead, for troubleshooting steps.