Gather the necessary information
Do not terminate your existing service! Your account with your previous carrier must be active at the start of the process. If you cancel service before the port completes, your account may be closed prematurely and you will lose your number.
To complete your port, you will need:
• The phone number you are porting
• Account number
• The account PIN or password (specify that you want your 'porting-out PIN')
• The account holder's full name (as it appears to your old carrier)
• The billing address
• The billing phone number.
• $9.99 for the porting fee
It is recommended that you contact your previous operator if you are having trouble obtaining this information. Click here for a list of supported carriers, that you will be able to port your phone number from.
Begin your transfer
Step 1: Go to my.freedompop.com and log into your account. If you have more than one account under the same email address, click on your name in the top right corner of the screen to select the one you plan to use with your new phone number.
Step 2: Click on the Devices tab. You must have a phone number on file before you can start the porting process. If you do not have a number on file, click "Missing phone number? GET ONE NOW".
Step 3: Select the Transfer Existing Number button. Enter the phone number you wish to port then select Check Eligibility. If you cannot port your number, this section will give you a message letting you know.
Step 4: If your phone number is eligible to be ported, you will be asked to be provided your account information from your previous carrier.
Step 5: Fill in the billing information you have on file with your other carrier, then click Next.
Step 6: Click Submit to begin your port request.
What happens now?
The process typically takes 2-24 hours for mobile phone numbers and 5-7 days for landlines or VOIP numbers. Once the port-in process is complete you'll get an email from us to let you know your request was successful.
Once the port-in process is complete, your ported-in phone number will show up in the FreedomPop messaging application and online in your my.freedompop.com account. Your old number will be deactivated, and your ported-in number should now work.
Your phone may be unable to make or receive calls for a few minutes after the port-in process is complete. Text messaging may take up to 72 hours to work.
We recommend that you log out and log back into the FreedomPop app if your new phone number does not show up properly.
If your ported-in phone number is not working
If you are unable to make or receive calls or texts, even 72 hours after the port-in process was completed successfully, you may need to synchronize your FreedomPop account with your FreedomPop application and phone.
Click here to learn how to synchronize the two, and resolve this problem.