Are FreedomPop's phones released?
FreedomPop phones work best with our system and plans. However, if the device is unlocked, it can be used with other CDMA carriers.
Please Note: Even if the device is unlocked, it cannot be used outside of the U.S. with international carriers, and it cannot be used with GSM carriers like AT&T or T-Mobile.
What is FreedomPop's release policy?
We can release the device from our network if the following requirements are met:
- At least six (6) months have passed since the device was registered with FreedomPop.
- Your device hasn't been reported as lost or stolen.
- Your device isn't associated with a fraudulent account.
- Your device hasn't been included in a chargeback dispute.
- If you meet these requirements and would like to release your device, contact us using by Submitting A Ticket.
- You will not have to wait 6 months after the device has been registered if you are serving in the military and your account is in good standing. Upon the provision of deployment papers, your device can be released.
Important Releasing Policy details
FreedomPop reserves the right, in its sole discretion, to deny any releasing requests that it concludes may result in abuse of this policy or assist in any way in an effort to perpetrate fraud or any other unlawful conduct against FreedomPop or its customers. FreedomPop further reserves the right to change this releasing policy at its discretion without advance notice.
Carriers typically use different frequencies and air interface technologies to provide wireless network access. Accordingly, a device that works on one carrier's network may not be technologically compatible with another carrier's network. " Releasing" a device refers only to disabling software that would prevent a consumer from attempting to activate a device designed for one carrier's network on another carrier's network, even if that network is technologically compatible. In other words, " releasing" a device will not necessarily make a device interoperable with other networks - a device designed for one network is not made technologically compatible with another network merely by "releasing" it. Additionally, releasing a device may enable some functionality of the device but not all (e.g., a released device may support voice services but not data services when activated on a different network).
Please note that at the time of release, all warranty of the equipment and service becomes void. FreedomPop phones, hotspots, and accessories are only warrantied from the point of purchase when they remain on the FreedomPop network.
Effective on purchases after 04/16/2016