What are Automatic Top-Ups?
The Automatic Top Up feature, allows you to continue using your device, even when you have run out of data from your plan. You will incur a Top Up charge of $20.00 when you have used all of the data included in your data plan. This puts $20 in credit on your account, to be used towards data that exceeds your limit.
Credit can be used to cover data usage that goes beyond your data plan limit, but it cannot be used towards your monthly plan charge, or any service charges. Click here to learn more about Account Credit.
Turning Top Ups off
You must have the FreedomPop Safety Mode service to disable Top Ups. With this service, you will get a one time addition of 500MBs of data -- added immediately to your account -- plus an additional 10% of data each month. You can also enable or disable Top Ups at any time. Click here to learn more about the Safety Mode service.
If you do not want to sign up for the FreedomPop Safety service, the Top Up feature will remain active. We recommend downloading the MyFreedomPop application to keep a close eye on your data usage, in order to avoid charges.
By disabling this feature, you will experience an interruption in service should you approach your data capacity. To avoid recurring charges on your account, you also need to downgrade your current plan or services. Click here to learn how.
If your service is interrupted, you will not be able to connect to data, nor make calls or texts. We highly recommend keeping this feature enabled if you do not wish for your service to be interrupted.
To disable this feature:
Step 1: Log into your account at my.freedompop.com and click on Manage Settings.
Step 3: From here, click on the Credit Balance section.
Step 4: Use the toggle to disable the Top Up feature.
Step 5: You will encounter a pop up for the Safety Mode service, if it is not already added to your account.
Click Activate to enroll in the Safety Mode service. You will incur the $6.99 charge for this service, at this time.