If a chargeback (credit card dispute) has been issued
This information applies to you if you received an error code 401 or experienced a service interruption after a chargeback dispute.
Your FreedomPop service is inactive following a chargeback or credit card dispute. Filing a dispute claim is a violation of the Terms of Service agreement. For additional information, please click here to learn how to get in touch with us.
How can I get a refund?
Unfortunately, you will be unable to receive a direct refund if you have an open dispute claim with your bank. You will need to contact your bank to find out the status of your open claim.
Unfortunately, filing a dispute claim is a violation of the Terms of Service agreement and you will not be able to continue services.
If you are within FreedomPop return policy, you will be able to return your device (as long as the charge for the device itself was not disputed). Please contact support to receive a Return Merchandise Authorization. Once returned and received, it can take up to 10 days to process a refund.
If you disputed the device charges, you will need to contact your bank to find out the resolution. FreedomPop will not be able to provide a direct refund outside of the open dispute claim.
We do not recommend sending a device without proper authorization. There is no way to track the device once received at our logistics center. We will not be able to verify that the device was returned.