• How this partnership works
• What happens to my plan?
• What do I need to do next?
• Is the free plan still available?
• Will my prepaid SIM be discontinued?
• What about the new SIM I recently purchased?
• Tell me about the move to Ting
How does this partnership work?
We’ve worked over the last 8 years to bring competitive pricing to the talk, text, and data plan market; partnering with Red Pocket accelerates that mission further. Red Pocket not only has deals with all four carriers and the #1 ranked customer service, but they will also be investing heavily to grow and improve the FreedomPop service and availability.
What about my calling, texting and data plan?
Red Pocket is excited to maintain the best of FreedomPop and mix in some added wonderfulness, including the option for native carrier voice, and soon service on more major networks!
We will not disrupt your current service. We’re planning no major changes to any existing plans.
We will provide the added bonus of live customer service agents along with more control and transparency over your billing and account management.
What should I do now?
We are grateful for your continued support and excited about the future!
Will you still be offering a free plan?
Yes. We’re not planning any major changes to any existing plans, including free ones.
Will my preloaded semi-annual or annual plan be discontinued?
No. We’re planning no major changes to any existing plan.
I purchased a SIM from a retail store but haven’t activated it yet, will my purchase be honored?
Yes! Please follow the activation instructions you received with your SIM kit.
I purchased a SIM/Hotspot and haven’t received it, will my order be canceled?
No. Please be assured all orders are being processed as usual.
What should I do if my account was moved to Ting?
The above information applies to GSM (SIM card) products only. If your CDMA (Sprint) account was moved to Ting, please click here for detailed instructions and next steps.