This information applies to the Premium SIM card
The serial number on your SIM card (called the ICCID number) begins with 89014
What kind of taxes will I incur?
Depending on your location, you may incur telecommunications and utility taxes in addition to your device or plan charge. All taxes are displayed during checkout and on your order receipt. Please visit freedompop.com/user/profile#payment-history to review your payment history.
This information applies to the Legacy SIM card
The serial number on your SIM card (called the ICCID number) begins with 89011
Why am I charged an Administrative Fee?
Administrative fees allow us to defray the costs related to fraud prevention, customer service, and payment processing. These charges allow us to continue providing free, and affordable, cellular service to customers around the world. Admin fees can vary depending on the structure of your plan.
Why am I charged a Regulatory Recovery fee?
Regulatory Recovery fees are taxes, fees, and surcharges applied to your FreedomPop services in accordance with federal, state, and local laws.
This fee may apply if you live in an area where regulatory taxes have been implemented, such as San Francisco or Indiana. These charges allow us to continue providing access to the mobile network and supporting service in your area.
If you have any additional questions regarding your bill or payments, please reach out to us. Click here to learn how to get in touch with a FreedomPop representative.
How can I review these charges?
If you'd like to locate Regulatory Recovery or Admin fees - or take a look at any other charges you have incurred - start by logging in to my.freedompop.com.
Next, click on the Billing tab, and scroll down until you see your transaction history. Click the transaction number of the charge in question, to review fees.