This information applies to the Premium SIM card
The serial number on your SIM card (called the ICCID number) begins with 89014
Why am I charged a Regulatory Recovery fee?
As the costs of complying with government regulations have increased over the years, most wireless providers have had to introduce a Regulatory Recovery Fee.
FreedomPop has added a small fee to help offset the growing burden of government regulatory compliance. This is in addition to any pass-through taxes that we may be required to collect and cover on your behalf.
We have done our best to make our Regulatory Recovery Fee as low as possible - in fact, it is among the very lowest in the industry.
Since we launched, we have never stopped fighting to bring you the very best value in wireless service. We certainly won't stop now.
You can find additional information related to our Regulatory Recovery fee in our Terms and Conditions found at https://www.freedompop.com/terms_and_conditions.
If you have any additional questions regarding your bill or payments, please reach out to us. Click here to learn how to get in touch with a FreedomPop representative.
What kind of taxes will I incur?
Depending on your location, you may incur telecommunications and utility taxes in addition to your device or plan charge. All taxes are displayed during checkout and on your order receipt. Please visit freedompop.com/user/profile#payment-history to review your payment history.
This information applies to the Legacy SIM card
The serial number on your SIM card (called the ICCID number) begins with 89011
Why am I charged an Administrative Fee?
Administrative fees allow us to defray the costs related to fraud prevention, customer service, and payment processing. These charges allow us to continue providing free, and affordable, cellular service to customers around the world. Admin fees can vary depending on the structure of your plan.
Why am I charged a Regulatory Recovery fee?
Regulatory Recovery fees are taxes, fees, and surcharges applied to your FreedomPop services in accordance with federal, state, and local laws.
This fee may apply if you live in an area where regulatory taxes have been implemented, such as San Francisco or Indiana. These charges allow us to continue providing access to the mobile network and supporting service in your area.
If you have any additional questions regarding your bill or payments, please reach out to us. Click here to learn how to get in touch with a FreedomPop representative.
How can I review these charges?
If you'd like to locate Regulatory Recovery or Admin fees - or take a look at any other charges you have incurred - start by logging in to my.freedompop.com.
Next, click on the Billing tab, and scroll down until you see your transaction history. Click the transaction number of the charge in question, to review fees.
