**This only applies if your SIM card number begins with 89011**
You can manage every aspect of your account from my.freedompop.com. You can upgrade your plan or downgrade it. You can change the credit card number that is on file. You can add or remove services, port your phone number in from another carrier or cancel the account altogether. To get started, let's take a look at the first section: the Overview section.
This section is a general overview of your account. It gives you an immediate look at your data usage, and how many minutes and text messages you have used. It also leads you to other sections of your account; for example the section that lets you manage your plans or services, or the section that let's you earn and share data.
The billing tab lets you manage the credit card, debit card, or PayPal account that you have put on file. This card is going to incur a charge whenever your billing cycle renews -- to pay for your plans and services -- or any time you exceed your plan limit. You can see your billing history and credit balance history. Click Add Credit, to add credit to your account. This credit can be used towards that that exceeds your limit. Click on Update Billing Information to change the credit, debit or PayPal account on file.
The Usage section gives you a detailed breakdown of your call history, how many minutes you have used, how many text messages you have used and how much data you have used. You can also see a record of how many international calling minutes you have used, if you've signed up for one of our Global Calling plans.
From the Plan section, you can upgrade to a plan with a bigger data allotment, or downgrade to a plan with a smaller data allotment. When you upgrade your plan, you'll incur a prorated charge and receive a prorated amount of data, for the remainder of the billing cycle.
The Services section displays all value added services FreedomPop offers. From here, you can add or remove services at any time. These services are in addition to your talk, text and data plan, and include features like Ad Block, Speed Plus and Visual Voicemail.
If you plan to make calls to countries outside of the United States, you will need a Global Calling Plan. Click the International tab to sign up for one and review the support countries list.
The Devices section let's you manage your account's phone number. You can select a new FreedomPop number if you haven't already or transfer a phone number in from another carrier.
Finally, the Earn and Share tab let's you add FreedomPop friends -- other FreedomPop customers that you'd like to connect with -- and share data with those friends. You can also use the Earn Data feature, and complete offers from third party companies to earn additional data for your FreedomPop account.
If you have any additional questions about how to navigate your account, please click here to learn how to get in touch with a FreedomPop representative.