Why accounts become dormant
Your device may go into a temporary dormant state after 30 days with no reported data usage. Should your device be placed in a dormant state, you can simply reactivate it with one click by logging in to your FreedomPop account and clicking the prompt to wake up.
When you log in to my.freedompop.com, you will see a pop up alert telling you to reactivate your dormant account. Click Activate Now. It may take while for the device to complete the reactivation.
After your device is reactivated, we recommend turning it off, waiting 10 seconds, and then turning it back on again. You can prevent your device from going dormant by simply connecting and using your device at least once per month.
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