**This only applies if your SIM card number begins with 89011**
Your device may go into a temporary dormant state after 30 days with no reported data usage. Should your device be placed in a dormant state, you can simply reactivate it with one click, by logging in to your FreedomPop account and clicking the prompt to wake up.
Click REACTIVATE ACCOUNT.
It may take up to 10 minutes for the account to complete the reactivation. After your account is reactivated, we recommend turning your device off, waiting 10 seconds, and then turning it back on again.
For phone accounts, if you encounter any problems using your device, please complete the steps in this article: Synchronize Account Data.
You can prevent your device from going dormant by simply connecting, and using your device at least once a month.
If you have any additional questions, click here to learn how to get in touch with us.