- How to cancel a SIM card order
- How to cancel a phone, tablet or hotspot order
If you purchased a SIM Card
SIM orders can be refused (tell the delivery worker to send it back) or disposed of upon arrival. Afterwards, if your SIM card was delivered less than 14 days ago, contact us to cancel your account and refund you for the price of your SIM card.
Please note that we will not process a refund if you are not within our 14-day return policy. Click here to learn more about our return and refund policy.
If you purchased a phone, hotspot or tablet
First, make sure your device has not already shipped out. When a device has shipped, you'll receive an email with tracking and status information. Please check your email to see if your FreedomPop product has shipped.
My package has already shipped
If your package has already shipped out, you can still send it back to us and receive a refund. Simply refuse the package when it arrives. This means you can simply tell the delivery worker that you would like to have the package returned and they will send it back to us.
Even if the package happens to be delivered, you can still take the package to your local post office (it must be unopened) and ask the postal service employee to return the package to the sender.
Make sure to contact us afterwards, to have your account cancelled because if you've signed up for any plans or services, you may still incur a charge.
Once the package has been returned to us we can issue your refund.
My package has not shipped yet
Contact us to try and have the order canceled. Please note, it can take up to 48 hours for an order to be canceled and pulled from our shipping queue. If the package ships before the cancellation can be confirmed, you'll have to follow the steps, under the "My package has already shipped out" section above.
Once your account has been cancelled and your product has been returned to us, your refund will be issued.