- How to upgrade your plan
- How to downgrade your plan
- What to do if you get an error message
- Have you added any services as well?
How to upgrade your plan
Step 1: If you have more than one device under the same email address, you will need to select the account you want to make changes to.
Step 2: First make sure you are logged in at my.freedompop.com.
Step 3: Next click on plans.
Step 4: Finally, click the plan you want to upgrade to. You will be charged right away! You will get a prorated charge and you will receive a prorated amount of data.
For example, if you sign up for the $20/ month, 2GB plan and you have already passed 15 days out of your 30-day billing cycle, you will be charged $10 and you will see 1GB of data added to your account.
Then, when your 30-day billing cycle is completely over, you will be charged the full $20 and you will get the full 2GBs of data.
How to downgrade your plan
Step 1: If you have more than one device under the same email address, you will need to select the account you want to make changes to.
Step 2: To downgrade to the free plan, first make sure you are logged in at my.freedompop.com.
Step 3: Visit my.freedompop.com/plan.
Step 4: Finally, click on “To downgrade, click here”.
Please Pay Attention! As per our terms and conditions, because actual data usage may be delayed up to 3 hours, to protect ourselves from fraud and leakage, you must have minimum account balance to be on 100% Free account, if not, $20 will be added to your credit which can be used for data overage.
Why do I get an error message when I try to downgrade?
If you get an error message when you try to downgrade, this is most likely because your billing cycle renewal day has already passed and we have already tried to charge you for your plan.
If that charge failed, your service is suspended and you cannot make changes to your plan when your account is suspended. Please update your credit card and let the suspended charge go through.
Then your account will no longer be suspended, you can use your device again and you can make changes to your plan.
Do you have any added services?
If you are attempting to downgrade your account to 100% free service, you'll want to check your add on services as well. This can include services like Data Roll Over, VIP, Private Internet, etc. Click here to learn more about services, including how to add and remove services.