This information applies to the Premium SIMs
Make sure to uninstall all FreedomPop applications, including the FreedomPop calling and texting application. Remember: the FreedomPop application contains your text message history and records so download any messages you want to save first.
Click here to learn more about uninstalling an application from your phone.
This information applies to the older, Standard SIM
Error 505 occurs if you have the wrong FreedomPop application downloaded onto your phone. You would only encounter this error message if you are using an Android phone. Because we offer two different applications on the Android platform:
Which messaging application applies to me?
If you are receiving a data connection from FreedomPop, you need to use the FreedomPop Messaging Phone/SIM application. This applies to you if you have a FreedomPop Standard SIM card.
You need the FreedomPop Messaging Phone/SIM app.
If you are instead using another service provider, and you are simply downloading the FreedomPop app to use for calling and texting (much like you would use Skype or WhatsApp), then you need to download the Text Free & Call Free application.
How to download the proper application
It's important that you uninstall the incorrect application first, before you try to install the correct application.
Step 1: To uninstall an application from your Android phone, first go to Settings.
Step 2: Next, tap on Apps (it may also be called Applications).
Step 3: Then, locate the incorrect FreedomPop application. Tap on it.
Step 4: Tap on the Uninstall button.
Once the incorrect application is uninstalled, you can open the Google Play Store application and search for -- and download -- the correct one. This will resolve error 505.