Connect your phone to WiFi
Please Note: You do not have to connect to WiFi to use your FreedomPop service. You can use the data provided in your monthly FreedomPop plan. However connecting to WiFi will allow you to save your data allotment. If you are connected to a WiFi network, you will use the data provided by that network, instead of the data provided by your FreedomPop plan.
If you find that you cannot use your device without being connected to a WiFi network, something is wrong. Please click here for technical support steps.
It is recommended to connect to WiFi if you plan to download a large file on your phone, or if you plan to stream movies (Hulu, Netflix, etc) and music (Pandora, Spotify, etc), because these tasks can use up a lot of data. If you'd like to know how much data different tasks use, read this article. To connect to wifi complete the following steps.
Step 1) Tap on Settings
Step 2) Tap on WiFi
Step 3) Tap on your home WiFi network name
Step 4) Enter the password for your wifi network
Step 5) You’re done! Browse the internet without using up your data.
Any data used from downloading, streaming or browsing the internet will now come from your WiFi connection, and not your FreedomPop data allotment.
Please Note! Calls and text messages will still be deducted from the calling and texting portion of your FreedomPop plan.
How to download applications
Applications bring your phone to life! You can download applications (also called “apps”) with many different purposes. There are applications for taking notes, drawing pictures and communicating with friends and family. There are even utility applications that can turn your phone into a flashlight or a compass.
Please Note! In order to call or text on your FreedomPop phone, you must have the FreedomPop Messaging application downloaded. If you purchased your phone directly from FreedomPop.com, or by calling the FreedomPop sales line, the application will already be installed onto your device. If you instead activated your phone as a BYOD device, or are using a phone with one of our SIM Cards, you will have to download this application yourself.
Step 1) Tap on the Google Play Application. If you don’t have a Google Play account you will have to go get one. Click here.
Step 2) Tap on the search bar at the top of the app
Step 3) Search for “FreedomPop”. For future reference, you can search a keyword like “Notes” or “calculator” as well.
Step 4) Tap on the application you want (FreedomPop Messaging) to download it.
Step 5) Tap on Install
The application will now be downloaded onto your phone. When you go to your home screen you will be able to see the new application.
How to remove applications
To delete applications from your phone, go to your phone's Settings application.
Next, tap on the Apps, or Applications folder.
Then, tap on the application you would like to remove. Depending on the type of phone you have, if you only see a few "recently used" applications, you may need to tap on an "All Applications" button first.
After selecting the application you want to remove, tap on "Uninstall".
Make or receive local calls
Before you make a call, you have to download the FreedomPop Free Talk and Text Application and it's best to download apps over a WiFi connection. This way you do not use up your data plan.
If a WiFi connection is not available, you can still download the application using your FreedomPop provided data allotment.
Step 1) Tap on the FreedomPop Messaging application
Step 2) Tap on the Dial Pad to start calling
Step 3) Dial the number you want to call
Step 4) Press the green phone icon to make the call
Calls can be made to numbers within the United States. If you are interested in making calls outside of the U.S, you will need to sign up for an International Calling Plan.
How to make or receive international calls
To start, make sure you have signed up for one of our international calling plans. We offer plans that include 100, 300, or 1000 minutes.
|Global Free 100 plan||$0.00/month|
|Global Plus 300 plan||$4.99/month|
|Global Pro 1000 plan||$9.99/month|
How to send an text message
To send a text message open the FreedomPop Messaging application and tap on the Text section of the application.
Step 1) Tap on the FreedomPop Messaging Application
Step 2) Tap on the Text Bubble
Step 3) Enter the phone number of the person you want to call
Step 4) Tap Go or Enter
Step 5) Enter the content of your message
Step 6) Tap the paper airplane icon to send your message
You have now sent a text message, and started a conversation thread.
How to access voicemail messages
To hear voicemails that have been left for you, you must sign up for the Visual Voicemail service. This service is $2.49 alone, or can be added as apart of our Premium Plus bundle service for $7.99/ month. Premium Plus includes Visual Voicemail, MMS and Group Messaging, and Data Roll Over.
To access your voicemail messages, download and open the FreedomPop Messaging application. Then, tap on the voicemail section.
If you have already signed up for the visual voicemail service, you will see saved voicemails. If you have not yet signed up for the Visual Voicemail service, you will be asked to sign up for it now. This service is $2.49 per month, and will be charged to your established method of payment.
Tap the voicemail message you would like to listen to.
Tap the Play button to hear your voicemail message, tap the speaker icon to place the recorded message loudly, on speakerphone, and press the trash can icon to delete a message.
How to record your voicemail greeting
Tap the three lines in the top left corner of the application to open the FreedomPop Messaging menu.
Then tap on Settings.
The first option you will see, is an option to 'Edit voicemail greeting'. Tap on it.
Then tap 'Record'.
Can I use a different voicemail application?
Unfortunately, you cannot use any voicemail application besides the FreedomPop Messaging application. If you attempt to use any other voicemail app, you may be asked to log into an account that you do not have credentials for, or you may see an empty inbox.