Turn Mobile Data ON, turn Airplane Mode OFF

This information applies to both Premium SIM cards and older, Legacy SIM cards

One of the first things you should do if your mobile network connection is is not working, is to check your Cellular Data and Airplane Mode settings. Because the Cellular Data function is usually included in your phone's quick settings section, it is easy to accidentally disable it.

Disable Airplane Mode

If Airplane Mode is ON, you will not be able to connect to the internet. To make sure your network connection is working, turn Airplane Mode off.

Steps for Android phones

Step 1: Tap on your phone's Settings application

Step 2: Tap on Connections, Network & Internet, Cellular or Mobile Data

(Different phones label this folder differently. If you do not see any relevant options tap on MORE, then look for Connections, Network & Internet, Cellular or Mobile Data)

Step 3: Switch the Airplane Mode toggle from ON to OFF

Steps for iPhones

Step 1: Tap on your phone's Settings application.

Step 2: Switch the Airplane Mode toggle from ON to OFF.

Turn Cellular Data ON

If you want to use your phone without connecting to WiFi, Cellular Data must be enabled.

Steps for Android phones

Step 1: Tap on your phone's Settings application

Step 2: Tap on Connections, Network & Internet, Cellular or Mobile Data

(Different phones label this folder differently. If you do not see any relevant options tap on MORE, then look for Connections, Network & Internet, Cellular or Mobile Data)