This information applies to the Premium SIM card
The serial number on your SIM card (called the ICCID number) begins with 89014
The first phone call you make is important to the setup process. It allows incoming and outgoing calls to work properly.
When you first make a call, make sure to dial a number that is not running on VoIP technology (Google Voice, Hangouts, Magic Jack and WhatsApp numbers are all using VoIP). You'll need to call a standard cellular or landline phone number based within the U.S.
International calling requires you to dial 1 first, you can make international phone calls after the setup process.
You may also need to send or receive a text message to get texting services started. Make sure you are not texting a VoIP number.
If you have any additional question, or need help with setting up, please contact us any time! Visit freedompop.com/contact-us.
This information applies to the Legacy SIM card
The serial number on your SIM card (called the ICCID number) begins with 89011
All phone calls must be made using the FreedomPop Messaging application (click here if you're on your Android phone) or the FreedomPop Calling and Texting application (click here if you're on your iPhone). Download the app and login.
Once logged in, if you still have trouble with calling or texting, tap on the Account section inside of the FreedomPop calling app and then click the refresh button.
Click here to see what that refresh button looks like.