Thank you for making the switch to FreedomPop Premium. Follow the instructions below to get started with your Premium service.
IMPORTANT: If you are porting your phone number over from your existing FreedomPop account be sure to keep your old account active until the phone number transfer process has finished.
We have recently sent you a SIM card to help you make the transition. Visit premium.freedompop.com/upgrade to begin. You’ll need to enter your old FreedomPop account’s email and phone number, validate the SIM card and then select a new plan. Haven’t received it yet? Click “I don’t have the SIM card yet”, confirm the shipping information, and we’ll mail one to you.
What plans are offered?
We offer a variety of affordable talk, text, and data plans built to fit your usage needs. Select a plan, enter your billing information, and checkout. As always, we offer a free plan with cellular minutes, text messages, and data. Click here to learn more about our freemium plan service. After you pay for your plan, you'll be taken back to the SIM card activation process, to finish.
Port your phone number or get a new one
During this activation, get a new phone number from us, or bring your phone number over from your older FreedomPop account. This decision has to be made during the activation process! If you activated the SIM card with a new number in error or would like to transfer a number from a totally different carrier contact our customer service team for help.
How billing works
After the activation is complete, and your phone number has been transferred over, you can expect to log in at premium.freedompop.com/my-lines to manage your plan. You can also add minutes, text messages, and data to your account on an as-needed basis as well as purchase any of our available add on services.
Your account will be set up with automatic payment after your initial activation. This means, every 30 days, you will be charged for the plan you selected. That charge will come from the credit card, debit card, or PayPal payment account used to purchase and activate your plan.
You may cancel your recurring subscription at any time through the individual line details page. If you do not see the option to "Cancel Subscription" then it already may be canceled. Please be aware that you must renew your plan manually, each month, to avoid account suspension.
Billing works a little differently on our Free Plan. Click here to learn more.
Have a question?
We’re here to help. If you have any additional questions, visit premium.freedompop.com/contact-us to get in touch. We are available 7 days a week by email and LiveChat.