Porting out to Xfinity failing

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Viral Sanghvi

Hello,

I'm trying to port out to Xfinity mobile, and I provided the account number and PIN details as listed. I've been asked to provide my address, and I tried to provide the original address when I signed up for Freedompop and also my new address (where I live currently) and is listed as my billing address in Freedompop, and both times the port failed.

Can you please assist ?

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  • FreedomPop Community

    Hello Viral Sanghvi!

    Thank you for contacting FreedomPop! We'll be glad to assist you with your current concern.

    We've created a support ticket to follow up on your concern as we'll need to gather and provide private account information.

    We appreciate your patience!

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