My phone can be receive the call, it's said my account suspend.

After upgrading to new freedompop SIM, and paid a plan on Monday (Dec 7), I received the TEXT message from freedompop on Friday morning when I insert the new SIM card. Then, I follow the instruction to update the APN, and using native dialing/phone APP.

Then, I can call my home phone, but I can't receive the call. I also try to call other freedom number, it can't connect either, and it was said that my account currently suspend, please update my billing information....

Then I call the customer support two time about it, and the customer support tried help me to do something, and told me it's under transfer processing, and it will be done on Saturday. 

Today (Saturday), I tried to call the freedompop number, it's the same as before, can't connect it. The problem is not fixed. Then, I checked my account again about billing, I can't find any issue about payment or billing issue.

But, for my account online, in activate page, it shows the same before I activate my SIM. There is an Activation Plan Required box in the page, "You must select a new plan. It will be assigned to this SIM card." in the box!  But, in my account, there is plan activated with the payment details.

So, there may be problem in my account:  I have a plan in My Account, and I was charged on Dec 8 and next payment on Jan 7, my credit card number (last 4 digit) there and corrected.  But, it's also claimed no plan is assigned to my SIM in Activation page.  Is the freedom system issue? Looks something messed up.

Please HELP!