Cant port out to xfinity mobile

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Arun Mehta

• December 23, 2020 01:23
• Edited

I keep getting customer data mismatch error when trying to port out. I had multiple discussion over chat and call between Freedompop and Xfinity mobile support, still the same issue.

Xfinity mobile support is saying they are getting customer details mismatch error.

Freedompop support is saying they havent received any port-out request for my account.

Please help here.

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  FreedomPop Community

  • December 23, 2020 17:54

  Hello!

  Thank you for contacting FreedomPop, Arun Mehta!

  We apologize for the inconvenience, we'll gladly assist you with your concern.

  To assist accordingly, we’ll be creating a private message regarding this matter as we need to gather and provide personal account information, please be sure to check your email and reply to this message at your earliest convenience with the required information. :)

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