how to keep my Voice/Data Bundle & 12 Month Plan after upgrading

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Hansen Du

Dear Customer Service Representative,

I was told that you would switch from Legacy SIM card to Premium SIM card. First of all, I have not received the new card yet. secondly, I have a 12-month plan, how to keep my plan after upgrading? I submitted a ticket two days ago, nobody is doing anything.

Thank you for your help,

Hansen

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  • FreedomPop Community

    Hi!

    Thank you for contacting FreedomPop, Hansen Du!

    FreedomPop is pleased to announce our new Premium service! 

    It is our understanding you have not received your new SIM card and you have additional inquiries on how your prepaid plan will continue to work. We'll be happy to assist you with your concerns.

    Note, in order to properly assist, we will create a private message regarding this matter as we need to gather and provide personal account information. Be sure to check your email and check this message at your earliest convenience. :)

     

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