Freemium invalid SIM
Completed
Freedompop sent me a new SIM so I could change to the Freemium plan. I completed it on 1/14/2021 so I wouldn't lose my long-standing phone number. It seemed to work last month, but today when I tried to call my home's land line, I get an automated message saying to deposit money for a pay-as-you-go plan. THEN I tried to log into Freedompop, it made me reset my password, and now it's claiming (again) that the new SIM needs to be validated, but then says it's an invalid SIM. I am SO confused.
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Hello!
Thank you for reaching us here, Brigitte Boyce!
We apologize for the inconvenience. Be assured, we're more than willing to assist with your current concern.
To assist accordingly, we'll create a private message as we'll need to gather and provide, private account information. Please be sure to check your email and reply to this message at your earliest convenience with the required information.
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