I submitted a request to cancel my account on April 26, 2021 and have my top-up refunded. That request was not responded to. Please refund me the $4.00 and the $5.66 top up remaining. Since the top-up was paid for well before the $4 essential plan even existed, I am entitled to a top-up refund.
Hi, Syed Al-Mamun!
Thank you for contacting us here!
We’ll be glad to take a look at your current request.
We'll create a private message to follow up with your concern. Please be sure to check your email and reply to this message at your earliest convenience, we appreciate your patience.
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