Can not call or text

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Albert Lioe

• May 22, 2021 06:06

Can not call or text

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  FreedomPop Community

  • May 24, 2021 14:30

  Hello Albert Lioe!

  Thanks for reaching out to us! We're sorry to learn you have been experiencing problems with calling and texting. 

  We have carefully checked the account associated with your Community profile (phone number XXX-XXX-6200). As of now, your account is in good standing with no reported issues. 

  To resolve the problems you are experiencing, we strongly recommend you try the troubleshooting steps below:

  1. Configure the APN Settings
  2. Synchronize Account Data
  3. Reboot your device.

  Should you continue to experience the same problem after trying the troubleshooting steps provided above, we recommend you uninstall and reinstall the FreedomPop Calling & Texting Application (iOS). Please be advised, your voice, text message, and data records will be lost upon uninstalling the application. 

  Please feel free to contact us back should the same problem persists; we'll be happy to help. 

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