Remaining top up refund
Completed
Hi, there have been issues with the messaging app version installed on my phone. With an error prompt when the app is opened, and apparently I have not been receiving alerts from the app, specifically regarding my usage. Because of this I went a bit over this cycle, and a $20 top up was applied. I have used $2.63 of this credit before discovering what had happened, and $17.37 remains on my balance. I have discontinued use of the SIM for the remainder of the billing cycle. Please issue a refund for this remaining amount of $17.37, as I have already have $2.09 credit that had been deactivated. I will re-activate the expired credit afterwards.
Thank you for your time
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Hello ROLO!
Thank you for contacting FreedomPop! We'll be glad more than glad to assist you.
We've created a support ticket to follow up on your concern as we'll need to gather and provide private account information.
We appreciate your patience!
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