Got charged $3.99 for inactive account, tried to cancel but canceled wrong device
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I have an account with a working device and an inactive one. I tried to cancel the inactive one but I got a fail message.
In the confusion, I accidentally hit the cancel all accounts and the account that was active with 16 gigs of rollover data got canceled. I would like to get that back
the device that I was trying to cancel still remains on the account. That device no longer exists(old photon wimax hot spot)
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Hello Frederick(Mifi Global Sim) Hsu!
Thank you for contacting FreedomPop! We'll be glad to assist you with your current concern.
We've created a support ticket to follow up on your concern as we'll be providing private account information.
We appreciate your patience!
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