Account charge refund request



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  • FreedomPop Community

    Hello Yi Ho!

    Thank you for contacting FreedomPop! We apologize if there's been confusion in regards to how the credit balance works. 

    On your legacy account, you may use your available credit balance towards data that exceeds your plan limit. Please note, it cannot be used towards your monthly plan or service bill. You may find additional information, here

    We've created a support ticket to follow up on your concern as we'll be providing private account information. 

    We appreciate your patience!

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