Account charge refund requestCompleted
hello: The system charge me $4 for new-service plan from my credit card, I think it should charge from my Top-up Credit balance first. Please refund the remaining $19.98 to my credit card if it need to charge the monthly service fee from my card. I have switch from free service to essential-service already.
Hello Yi Ho!
Thank you for contacting FreedomPop! We apologize if there's been confusion in regards to how the credit balance works.
On your legacy account, you may use your available credit balance towards data that exceeds your plan limit. Please note, it cannot be used towards your monthly plan or service bill. You may find additional information, here.
We've created a support ticket to follow up on your concern as we'll be providing private account information.
We appreciate your patience!
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