No response to my refund requests for 7+ days

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DAVID WONG

• June 10, 2021 02:21

I submitted requests #75728 & #75732 seven days ago to request refund of the following:

1) $3.99 monthly charge for a service plan that I didn't sign up for &

2) $9.56 Top Up credit that I've in my account before I cancel my subscription

There's no response from FreedomPop on my requests; please cancel my subscription & refund the charges ($3.99 + $9.56) as requested.

Regards, -David W

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• 

  FreedomPop Community

  • June 10, 2021 14:13

  Hi DAVID WONG!

  Thank you for reaching us here!

  We apologize for the delay in getting back to you; we’re more than willing to help you with your concerns as quickly as possible.

  To assist accordingly, we'll create a private message as we'll need to gather and provide, private account information.

  Please be sure to check your email at your earliest convenience, we appreciate your patience. :)

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