Problem activating 12-month 1GB Prepaid SIM Card
Completed
I was trying to activate a prepaid 12-month 1GB prepaid SIM card that I bought from BestBuy. I went to freedompop.com/activate, typed in my SIM ICCID and my email address. I received an error message: Please enter a valid MAC ID/MEID/ESN. If you are bringing a non-FreedomPop device, click here.
I followed the link and it took me to Red Pocket. From redpocket.com/activate, I typed in my SIM ICCID and my phone IMEI, it showed both my SIM ICCID and my phone IMEI as valid, listed my plan as 'CDMAS Device or SIM without a plan', and said 'Activation Plan Required':
This SIM card does not have a pre-assigned plan. Do you have an activation PIN# ?
Click Here To Purchase A Plan. Then it showed my 3 different plans $20-$40 per month to purchase.
It looks like my SIM card was activated but my prepaid 12-month 1GB plan was removed.
I chatted with Red Pocket support and I was told that I need to contact FreedomPop in order to add my prepaid plan back as Red Pocket does not have a way to add back my prepaid plan.
Can you please help?
Thanks!
Willa
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Hi Willa Ou, thank you for contacting FreedomPop.
We apologize for the inconvenience experienced, we’ll be glad to assist you with your current concern.
We will be opening a private message as we'll need to gather and provide, private account information. Please be sure to check your email and reply to this message at your earliest convenience with the required information. :)
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