Here's how to Reactivate your Top-Up Credit

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Josh Straub

• June 19, 2021 07:49

It's very buried. On https://my.freedompop.com main page, sign in, then tap top left menu button. Select Billing. Scroll down to Usage/History and immediate the right of that large word should be Top-Up. This will show when your Top-Up expired. Now scroll to the very bottom and tap Reactivate Top-Up Credit. I had to refresh the page and instantly my Top-Up of $10 that had expired 5 months ago is back in my account. They really should put this in their support docs.

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  FreedomPop Community

  • June 21, 2021 14:11

  Hello Josh Straub! 

  Thanks for reaching out to us! We'll be more than glad to assist you. 

  When it comes to legacy accounts, FreedomPop credit becomes inactive if not used within 30 days. However, for future reference, you may easily re-activate it at no extra cost by following the instructions on the link to the support article below:

  https://support.freedompop.com/hc/en-us/articles/360025857474-How-account-credit-works

  Please feel free to contact us back should you have additional questions or concerns; we'll be happy to help! 

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