MYFREEDOMPOP App for Android

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Joy Elliott

• October 10, 2019 08:45

When I try to open app phone locks, I get msg DEVICE SELECTION. whirling circle goes forever. I have re-installed, re-booted, what next?

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  FreedomPop Community

  • October 10, 2019 18:51

  Hello Joy Elliott!

  Thank you for contacting FreedomPop! We'll be glad to take a closer look into this for you.

  Just to be sure we're checking the correct account, would you be so kind to confirm the last 4 digits of the device in question.

  We'll be looking forward to your reply to continue assisting you. 

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  Joy Elliott

  • October 14, 2019 20:36

  8062

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  FreedomPop Community

  • October 17, 2019 18:50

  Hello, thank you for the provided information!

  Apologies for the delay. We've created a private message as we'll need to gather and provide, private account information.

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  Joy Elliott

  • November 05, 2019 21:06

  Hey, I really need help here.  I don;t know what you mean, private message?  Wjhere?  I may have accidentally activated a service I do not want but cant get into app to managej it.  Getting frantic.  Text works.  Text my jphone no, tell me what you need to fix this.

   

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  FreedomPop Community

  • November 11, 2019 18:43

  Hello Joy Elliott!

  We apologize for the delayed response and for the inconveniences experienced with the service. 

  Upon checking account associated with your profile, we confirmed you were assisted by one of our representatives earlier today 11-11-2019, through Incident #11245. 

  Therefore, in order to avoid confusion, please continue to relay any updates to them as they are overseeing your current concerns.

  We appreciate your patience and understanding. 

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