Never got SIM Cards & charged $40
Completed
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Hello Earcher Migins Stewart!
Thank you for contacting FreedomPop.
Upon reviewing account associated with phone numbers ending in 4480 and 4686. We're able to see you downgraded both accounts on 10-05-2019.
This generated the $20.00 charge on the accounts previously mentioned. As per our terms of service, you must have an account balance available to be on the free plan, to help avoid unexpected charges as a result of data usage beyond your plan’s allotment during our data reporting delay. If not, you will incur a $20.00 charge upon downgrading. The $20.00 will be placed as a credit on your account, which you may use towards data overage.
Should you have doubts or questions, please feel free to reply to this message and we'll be more than happy to help you.
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Hello Earcher Migins Stewart!
We apologize, it has come to our attention this was not addressed before.
Upon reviewing accounts associated with ending phone number 4480 and 4686. We are able to see both ICCIDs ending in 6046 and 5782 were shipped on 10-01-2019.
If your SIM cards were sent on standard shipping, the estimated delivery time frame of orders will be 5 - 7 business days.
On your previous message, you mentioned you haven't received your SIM cards, we can see usage on both your accounts since Oct 11, 2019, would you be so kind to confirm if you've received your SIM cards?
We would like to make sure that we do not leave any stone unturned for you today. Should you have any additional questions or concerns, please don't hesitate to contact us back and we will gladly continue assisting you. We hope we've addressed all of your concerns today.
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