Jeremy

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5 comments

  • FreedomPop Community

    Hi there!

    Thanks for reaching out. We'll be glad to assist you with your current concern. To be sure we're checking the correct account, we'd appreciate it if you could please verify the last four digits of your SIM card's ICCID number along with the last four digits of the phone number in question. 

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  • Boby Uthuppan

    ICCID 8030
    Phone 8464

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  • FreedomPop Community

    Hi! Thank you for the provided information Boby!

    FreedomPop is a VoIP service. VoIP stands for Voice Over Internet Protocol. Essentially, it means data, or the internet is used for calling and texting instead of the cellular network. Therefore, instead of requiring hardwired phone lines, audio (meaning your voice when you are speaking to someone on your phone) is digitally converted into data and sent over the internet to your person receiving your call. In order to have access to the service, you'll need to connect to WiFi or make sure cellular data is on.

    The FreedomPop application is required for your service to work. The FreedomPop app is the connection between our service and your device, it makes service work, calls and texts are through the app.

    Data usage from phone calls and texts will be credited back to your account. Therefore, voice calls/texts do not actually deduct your data allowance. 

    Should you have doubts or questions, please feel free to reply to this message and we'll be more than happy to help you. 

    -LB

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  • Boby Uthuppan

    Hey so can I downgrade my plan to the free plan for free?

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  • FreedomPop Community

    Thanks for your reply. As per our terms of service, you must have account balance available to be on the free plan. This is to help avoid unexpected charges as a result of data usage beyond your plan’s allotment during our data reporting delay.

    If there's no credit balance upon downgrading to the Free Plan, you will incur a $20.00 charge upon downgrading. The $20.00 will be placed as a credit on your account, which you may use towards data overage. You may find detailed instructions on how to downgrade your plan, here.

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