Coming back to Freedompop after forced Ting switch

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7 comments

  • FreedomPop Community

    Hello Ian Hertz!

    Thank you for contacting FreedomPop, we apologize for the delayed response.

    Yes, FreedomPop has undergone some changes in ownership and are here to stay for the foreseeable future. We're able to confirm the previous owners of FreedomPop and UNREAL Mobile have agreed to transfer their Sprint partnership and users to Ting. Since FreedomPop has agreed to transfer only their Sprint partnership (CDMA) users to Ting. Be advised, our GSM products (SIM cards) will remain providing service normally. 

    FreedomPop is a VoIP service. VoIP stands for Voice Over Internet Protocol. Essentially, it means data, or the internet is used for calling and texting instead of the cellular network. Therefore, instead of requiring hardwired phone lines, audio (meaning your voice when you are speaking to someone on your phone) is digitally converted into data and sent over the internet to your person receiving your call. The FreedomPop application is required for your service to work. The FreedomPop app is the connection between our service and your device; it makes service work, calls and texts are through the app.

    Please be advised that in order for the SIM card to work the device you use must be GSM unlocked and running operating system Android 4.1 or more recent, and iPhones must be updated to operating system iOS 8.0 or more recent. Check out this link for more information. 

    If your device is Dual SIM, check out this other link for more information.

    Should you wish to use our GSM service, you may purchase new LTE SIM cards from this link.

    Don't hesitate to contact us back should you have further doubts or questions, we'll be happy to help!

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  • Ian Hertz

    Very helpful response.  Thanks!

    If I come back, would I be able to use the SIM that was in my previous phone (that was associated with Freedompop)?  If not, can I use my current SIM that Ting sent me?  Would I be transferring my number again?  If so, how?

    If not, it looks like I'd need to spend another $10 (minimum) on a SIM; is that correct?  Would I still need to provide top-up credit?  Any other things to consider?

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  • FreedomPop Community

    Thanks for your reply, Ian. We'll follow up on your concerns via private message as we'll need to provide, private account information. 

    We appreciate your patience. 

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  • man lai

    need some help to port back a number to freedompop - unable to do so online.

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  • Narayanareddy Gasireddy

    I don't want transfer to Ting. Can I revert back to freedom pop with same number.

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  • FreedomPop Community

    Hello man lai!

    Thank you for contacting FreedomPop!

    We apologize for the delay in getting back to you.

    We've created a private message as we'll need to gather and provide, private account information.

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  • FreedomPop Community

    Hello Narayanareddy Gasireddy!

    Thank you for reaching out to us here!

    We apologize for the delayed response.

    We will continue assisting you through a private message regarding this matter as we need to gather and provide personal account information.

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