Why Am I being Charged $7.48
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I'm a new user and downgraded everything to the basic free plan, but still it shows I will be charged $7.48 in 13 days. Why? Thank you
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Hello Monte Unruh!
Thanks for reaching out. We apologize for the delayed response, we'll be glad to take a closer look into this for you.
Upon reviewing account associated with phone number ending in 5140, we were able to find the upcoming charge of $7.48.
Be advised, we have implemented administrative fees to ensure we are in accord with all major carriers. These fees are to recover and help defray costs incurred for increasing customer support services, offset higher payment processing fees, and other expenses related to fraudulent usage monitoring on our networks. It is a monthly fee that is non-refundable and cannot be waived.
If you wish to view additional references, you may review our Service Plan, Equipment and Payment Terms (Section - Taxes and Surcharges) for reference provided in this link.
We do see you were assisted by one of our representatives earlier today, via Incident #6322.To avoid confusion, should you have any additional questions or concerns, please refer to the Incident as our team will be providing you with further updates there.
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