Lost Ported phone number

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Micah Lindstrom
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I ported my number from Verizon into my FreedomPop account, but when trying to log into the app on my Android phone it kept asking to create a new phone number (it said NOTHING about replacing an existing number), and when I finally gave up and clicked through the prompts it removed the ported number from my account. Please give me back the ported phone number, if I spent $30 just to have FreedomPop's confusing and unhelpful app permanently lose my phone number I will be extremely frustrated. The new number on my account is ******2437, but it should instead be the number I originally ported (ending in ******4327).

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  • FreedomPop Community

    Hello Micah Lindstrom!

    Thanks for reaching out!

    We've verified your account and we're able to see you have been assisted by one of our representatives through incident #5900. We're able to see our representative was able to reassign phone number ending in 4327.

    We apologize for the inconvenience this situation may have caused on your end. Should there be anything else you may need assistance with, please feel free to reply to this message and we'll be happy to help you! 

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  • Micah Lindstrom

    Thank you, I got my number back successfully. For the future, I would highly recommend having an "undo" or "revert" button for 24 hours or 1 week or so, and also when changing numbers specifically ask for final confirmation of deleting the old number xxx-xxx-xxxx and replacing it with the chosen new number.

    I think either of those updates could have let us avoid this whole stressful situation.

    Thank you again for getting my old number back.

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  • FreedomPop Community

    Hello Micah Lindstrom!

    Your feedback is highly appreciated.

    We'll make sure to pass this on to the appropriate department so that everything you've said can be taken into consideration for further improvement.

    We're glad to help, don't hesitate to contact us back should you have further doubts or questions!

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  • Christian Clark

    I'm going through the same thing right now. The prompts in the app are not very helpful at all. It couldn't find my ported number and I couldn't back out. So I had to choose a new number. Now I'm out my old number and 10 bucks. Hopefully I can get my number back.

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  • FreedomPop Community

    Hello Christian Clark!

    Thanks for reaching out to us here!

    We apologize for the inconvenience and for the delay in getting back to you.

    Upon reviewing the account associated with your profile, we're able to see you were assisted by one of our representatives on 10-30-2019, via Incident #8221.

    We appreciate your patience and understanding. 

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