Not able to call a phone moved to Ting
CompletedRecently, one of my numbers 6508794426 was moved to Ting. Now we are not able to call or text it from a FreedomPop phone. I receive the calls or texts from this phone but none of the calls or Texts go out from a FreedomPop phone to this number. We always get a message that this number is disconnected. Please fix the issue.
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Hi Pankaj Rai!
Thanks for reaching out. We'll be glad to assist you with your current concern. Upon checking your account we confirmed line associated with phone number XXX-XXX-4426 was affected by the migration to Ting. This line won't longer work with FreedomPop.
To be sure we're understanding correctly, we'd like to confirm, you're unable to call or text line XXX-XXX-4426, from a FreedomPop phone number, correct? If so, can you please confirm if you have verified with Ting that this phone number is active on their end?
We'll be looking forward to your reply, to continue assisting you.
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Hi, thank you for the reply!
Would you be so kind as to confirm the last four digits of the FreedomPop number or numbers you're having issues when sending SMS/calls?
Can you also confirm if this issue is happening with only one specific device or with different FreedomPop devices?
We'll be looking forward to your reply to continue assisting you.
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