Not able to call a phone moved to Ting

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Pankaj Rai

Recently, one of my numbers 6508794426 was moved to Ting. Now we are not able to call or text it from a FreedomPop phone. I receive the calls or texts from this phone but none of the calls or Texts go out from a FreedomPop phone to this number. We always get a message that this number is disconnected. Please fix the issue.

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  • FreedomPop Community

    Hi Pankaj Rai!

    Thanks for reaching out. We'll be glad to assist you with your current concern. Upon checking your account we confirmed line associated with phone number XXX-XXX-4426 was affected by the migration to Ting. This line won't longer work with FreedomPop. 

    To be sure we're understanding correctly, we'd like to confirm, you're unable to call or text line XXX-XXX-4426, from a FreedomPop phone number, correct? If so, can you please confirm if you have verified with Ting that this phone number is active on their end?

    We'll be looking forward to your reply, to continue assisting you. 

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  • Pankaj Rai

    Yes. This number is working with Ting and I am able to receive calls and SMS from this number. Issue is only when I try to send a SMS or call from a FreedomPop phone. I am able to call this number from any other carrier and that works fine

     

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  • FreedomPop Community

    Hi, thank you for the reply!

    Would you be so kind as to confirm the last four digits of the FreedomPop number or numbers you're having issues when sending SMS/calls?

    Can you also confirm if this issue is happening with only one specific device or with different FreedomPop devices?

    We'll be looking forward to your reply to continue assisting you. 

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  • Pankaj Rai

    it is 0430, 8468 and 4266 ( this is my daughters number)

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  • FreedomPop Community

    Thank you for providing us with the requested information. We'll follow-up on this issue via private message as we'll need to gather and provide private account information. 

    We appreciate your patience!

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