Unused plan

Completed

Comments

3 comments

  • FreedomPop Community

    Hello Christian!

    Thanks for reaching out. We apologize if there's been confusion regarding the charge that has been applied to your account.

    We've checked the account associated with your profile and confirmed you're currently being assisted by one of our representatives via support ticket. To avoid confusion, our team will follow up on your concerns via your open support ticket. 

    Should you have any additional questions or concerns, please feel free to reply to this message, we'll be happy to help. 

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  • Roberta Rose

    Was your situation resolved? Were you refunded?

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  • FreedomPop Community

    Hello Roberta Rose!

    Thank you for contacting FreedomPop, we’re more than willing to help you resolve this issue as quickly as possible.

    On 10/18 we created a Private Message since we need to gather and provide private account information to properly assist you. Please verify if you'd received an email notification regarding this matter, if so, please refer to the PM notification and please provide us with the required information so we can continue assisting you accordingly.

    We'll be looking forward to your reply to continue assisting you. 

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