Unable to downgrade the plan and was charged again,not issuing refund

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Praveen Narayana

• October 11, 2019 14:40

I tried to downgrade in the website before the billing date,but was not able to as it was throwing error and billed me for 6 months on the due date,when followed up with support for the refund immediately after it was debited,they are saying that they will not issue the refund.When you block the user from downgrading and charge them and then do not issue the refund,isn't this a fraud ?

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  FreedomPop Community

  • October 11, 2019 17:41

  Hello Praveen!

  Thank you for contacting FreedomPop! 

  We will be opening a private message regarding this matter as we need to gather and provide personal account information.

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