Service inactive due to an unforeseen technical issue

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24 comments

  • FreedomPop Community

    Hello Samimbanu Multani!

    Thanks for reaching out. We'll be glad to assist you with your current concern. Our records indicate line XXX-XXX-4190 was temporarily suspended on 10-12-2019 as your data limit was exceeded by 65 MB. Since there is a credit balance available on your account, it was automatically reactivated the next day, on 10-13-2019. 

    We're able to confirm your account is now active and in good standing. Once your billing cycle renews on 10-25-2019, your allotted voice minutes, text messages and data, will be credited back to the account. 

    Let us know if there's anything else you may need assistance with, we'll be happy to help. 

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  • Jeff Morales

    I have the same problem as this person. I tried submitting a request ticket through here and they were closed as SOLVED immediately. With links telling me to go fix my problem on my own through the freedom pop user portal. This is obviously not a problem that I can solve myself.Can someone assist with this and not just close my tickets? Ticket ID #7438 & #7456

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  • FreedomPop Community

    Hello Jeff Morales!

    Thank you for contacting FreedomPop! We apologize for the delay in getting back to you and for inconvenience experienced when attempting submitting tickets, we will be escalating this information to our team, in order to investigate the reason why is this happening.

    We'll be glad to take a closer look into this issue for you. We will be opening a private message regarding this matter as we need to gather and provide personal account information.

    We appreciate your patience!

     

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  • Aaron Zhang

    Same issue here for me - Ticket #8173 &8174

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  • uum humaerah

    I have same problem with my phone now
    How to fix it ?

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  • Roberto Lionello

    Same problem.

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  • Linda Lee

    Same issue here.  Is anyone getting the issue resolved?

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  • Adam Darling

    I have the same problem with my phone. Just happened a few days ago but I still have 7 months left of my billing cycle. Can you please help me fix this?

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  • D Durfey

    Same issue for me ID# 9258 - My number is ###-###-4506 . I purchased a 12 month sim kit a month ago and I am am unable to use my plan. I am receiving the message: "Alert: Your FreedomPop service is inactive due to an unforeseen technical issue. Please Click here to contact customer service. " . I click here and I get a page that says : "oops . The page you were looking for doesn't exist " . Please fix the issue. I paid for 12 months of service. Please tell me this is not going to be a monthly issue .

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  • D Durfey

    No response to my ticket that I logged over 16 hours ago - Same issue for me ID# 9258 - My number is ###-###-4506 . I purchased a 12 month sim kit a month ago and I am am unable to use my plan. I am receiving the message: "Alert: Your FreedomPop service is inactive due to an unforeseen technical issue. Please Click here to contact customer service. " . I click here and I get a page that says : "oops . The page you were looking for doesn't exist " . Please fix the issue. I paid for 12 months of service. Please tell me this is not going to be a monthly issue .

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  • FreedomPop Community

    Hello Aaron Zhang!

    Thanks for reaching out. We apologize for the delayed response and for the experiences you have experienced with our service. 

    Upon checking the account associated with your profile, we noticed you were assisted via Twitter private message. We're able to confirm your line XXX-0880, is now active. The account is in good standing.

    Should there be anything else you may need assistance with, please feel free to reply to this message, we'll be happy to help you!

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  • FreedomPop Community

    Hello Uum Humaerah!

    Thanks for reaching out. We apologize for the delayed response and for the inconveniences you have experienced with our service. 

    Upon checking the account associated with your profile, we confirmed you were assisted by one of our representatives via support ticket #8409. Your line XXX-XXX-3930 is now active. The account is in good standing.

    Should there be anything else you may need assistance with, please feel free to reply to this message, we'll be happy to help you!

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  • FreedomPop Community

    Hello Roberto Lionello!

    Thanks for reaching out. We apologize for the delayed response and for the inconveniences you have experienced with our service. 

    Upon checking the account associated with your profile, we confirmed you were assisted by one of our representatives via support ticket #8824. Your line XXX-XXX-3425 is now active. The account is in good standing.

    Should there be anything else you may need assistance with, please feel free to reply to this message, we'll be happy to help you!

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  • FreedomPop Community

    Hello Linda Lee!

    Thanks for reaching out. We apologize for the delayed response and for the inconveniences you have experienced with our service. 

    Upon checking the account associated with your profile, we confirmed you were assisted by one of our representatives via support ticket #8924. Your line XXX-XXX-4979 is now active. The account is in good standing.

    Should there be anything else you may need assistance with, please feel free to reply to this message, we'll be happy to help you!

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  • FreedomPop Community

    Hello Adam Darling!

    Thanks for reaching out. We apologize for the delayed response and the inconveniences experienced with our service. 

    We've created a private message to follow up on your concern as we'll be providing private account information.

    Your patience is greatly appreciated!

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  • FreedomPop Community

    Hello D Durfey!

    Thanks for reaching out. We apologize for the delayed response and for the inconveniences you have experienced with our service. 

    Upon checking the account associated with your profile, we confirmed you were assisted by one of our representatives via support ticket #9258. Your line XXX-XXX-4506 is now active. The account is in good standing.

    Should there be anything else you may need assistance with, please feel free to reply to this message, we'll be happy to help you!

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  • Assif Yousif

    I have the same msg since two weeks now. I raised a ticket but it has not been resolved and not sure where do I go from here. It says, service is inactive due to an unforeseen technical issue, please contact support. So I did contact for the support, and then? Where is the solution?

     

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  • Mei Qi

    hello, I have the same problem, need help, my phone number is (XXX) XXX-6860

     

     

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  • diana broadstone

    My number is XXX-XXX-2655.

    My service has been inactive. When I log into my account, it says service is inactive due to an unforeseen technical issue, please contact support. Can somebody please help and activate my service. Thank you.

     

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  • christopher lockwood

    im having same problem    ticket  #10023 Status open  Priority Normal  Category Technical Support........Your FreedomPop service is inactive due to an unforeseen technical issue

     

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  • Jon Tomandao

    i'm having the same issue now. Just submitted a ticket this morning to see what's going on.. ticket  #10406

     

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  • Yu Akimoto

    Hi,

    My phone number is XXX-XXX-9750 and I also get the error message when I try to make a phone call on the FreedomPop app.

     

     

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  • David Kline

    Same here. Ticket Id #10658. Please reactivate my account. Thanks!

     

     

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  • FreedomPop Community

    Thanks for reaching out to us! 

    It looks as if your accounts are now in good standing. Please feel free to perform a soft reset by simply powering off and on your device to ensure everything synchronizing accordingly.

    However, should this not be the case, we've created a support ticket for you please reply there and we will gladly look into the account.

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