Cannot port my old cell number out of FreedomPop! FreedomPop Advises that my Number has been disconnected and they are unable to make the port!d
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Hello FreedomPop Customer Service.."PLEASE" do not send me another generic information message! Your company has advised my new cell phone company, which is TING Mobile, that my old number cannot be ported over to them due to my old number being disconnected! FreedomPop is the only entity that could have disconnected my old phone number!! PLEASE correct this situation!! My cell phone account is still active with FreedomPop and yes..my old number has been disconnected! I did not ask FreedomPop to disconnect my old number! The phone number that I want to be ported over to TING Mobil is XXX-XXX-1340. My email address is XXXXXXXXX@yahoo.com. I need FreedomPop to correct this technical problem before TING Mobil request's another port over! PLEASE DO SOMETHING!! My old phone number was my original landline that has been in my family for 60 years!!! THANK YOU in advance!!! David C. Bryant
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Hello David!
Thanks for reaching out. We apologize for the delayed response and for the inconveniences you have experienced when attempting to port out your phone number to a new service provider.
Upon checking your account we noticed you have been assisted by one of our representatives via Twitter private message. To avoid confusion, please refer to this private message; our team will be glad to follow up on your concerns, there.
We appreciate your patience and understanding.
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